Citizens Advice Oxfordshire

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Online Help

You can get advice on your money, your family, your rights and your daily life on the Citizens Advice Bureau Advice Guide website

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Click here to visit www.adviceguide.org.uk

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Welcome to Citizens Advice Oxfordshire


The Citizens Advice service aims: -

  • To provide the advice people need for the problems they face
  • To improve the policies and practices that affect people’s lives

The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Consumer Empowerment

The Consumer Empowerment Partnership (CEP) in Oxfordshire includes our county Trading Standards Service, many consumer and support groups, housing associations, and a range of advice agencies from Banbury to Henley and Witney to Wantage. Based at Oxford CAB, the Consumer Partnership provides local leadership in protecting, informing and empowering consumers through campaigning and education.

In 2013 and 2014 we successfully campaigned on payday loans and every winter there is a Big Energy Saving Week. In National Consumer Week we campaign with Trading Standards on issues like cold-calling or scams, and in 2014 we also focused on disabled consumers and on prepayment energy meters. You will often hear us on local radio talking about topical consumer matters.

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Why volunteer for us?

All sorts of people volunteer for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied. Volunteering provides an opportunity to learn new skills and to develop existing ones.

In any role, you will develop your skills in a number of valuable areas, like communication, IT and dealing with the public, as well as increasing your self-confidence through practical hands-on experience. In addition, CAB adviser training is respected and valued throughout the advice sector.

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Campaigning for change

Research and Campaigns is the second of our twin aims as a service. Previously known as Social Policy it is all about using our unique insights into the problems people face in order to work for change. So, whether the cause of a client's problem is an unfair policy or poor practice or a bad piece of legislation, we will do our research and then speak up for our clients and campaign for a fairer society.

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HMRC Centre of Excellence

Do you have any questions or problems relating to HMRC products such as Tax Credits, Child Benefit or Self-Employment? Find out about recent news, training opportunities and how to get advice by visiting our webpage

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Latest News


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  • CAB launches web chat service for clients to discuss problems online

    Date: 12/05/2015

    Chiltern CAB is at the forefront of a new advice model which makes use of live web chat and instant messaging to help people communicate in a way which is comfortable to them.

     Click here for more

  • New pensions minister 'now has the task of ensuring the new pension freedoms deliver'.

    Date: 12/05/2015

    Pensions expert Dr Ros Altmann, though not yet in parliament, has been appointed pensions minister in the new government, taking over from the Lib Dem Steve Webb. Commentary from the pensions industry suggests that 'she will have her work cut out'.

     Click here for more

  • Half a million children living in unsafe private rented homes

    Date: 21/05/2015

    740,000 households in England live in privately rented homes that present a severe threat to tenants' health, say major new Citizens Advice study. "A Nation of Renters" says the 'host of dangers' includes severe damp and rat infestations.

     Click here for more

  • Energy provider SSE increased profits by 39% rather than passing on price cuts in full

    Date: 21/05/2015

    We want energy companies to make sure their customers feel the benefit of falls in the world price of oil and gas. SSE - to name but one - is 'making more money from fewer customers', says Gillian Guy of Citizens Advice.

     Click here for more

  • Welcome move by E.ON for prepay customers

    Date: 21/05/2015

    Another energy supplier has moved to make things fairer for prepayment customers who often pay far more for the same electricity and gas than direct debit customers. Continuing success for our Fair Play for Prepay campaign?

     Click here for more