Citizens Advice Oxfordshire
Cut your energy bills - BIG ENERGY SAVING WEEK starting October 20th 2014 · Find out more

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Online Help

You can get advice on your money, your family, your rights and your daily life on the Citizens Advice Bureau Advice Guide website

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Welcome to Citizens Advice Oxfordshire


The Citizens Advice service aims: -

  • To provide the advice people need for the problems they face
  • To improve the policies and practices that affect people’s lives

The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Consumer Empowerment

The Consumer Empowerment Partnership (CEP) in Oxfordshire includes our county Trading Standards Service, many consumer and support groups, housing associations, and a range of advice agencies from Banbury to Henley and Witney to Wantage. Based at Oxford CAB, the Consumer Partnership provides local leadership in protecting, informing and empowering consumers through campaigning and education. Past campaigns around Oxfordshire have covered, payday loans, used cars, energy saving, and, most recently in May 2014, energy saving, and scams.

Most recently we focused on the consumer aspects of the system of assessments for sickness and disability benefits, with a Forum on disability issues and an appearance on Radio Oxford.

Links:

Why volunteer for us?

All sorts of people volunteer for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied. Volunteering provides an opportunity to learn new skills and to develop existing ones.

In any role, you will develop your skills in a number of valuable areas, like communication, IT and dealing with the public, as well as increasing your self-confidence through practical hands-on experience. In addition, CAB adviser training is respected and valued throughout the advice sector.

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HMRC Centre of Excellence

Do you have any questions or problems relating to HMRC products such as Tax Credits, Child Benefit or Self-Employment? Find out about recent news, training opportunities and how to get advice by visiting our webpage

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Big Energy Saving Week 2014

October sees the return of Big Energy Saving Week – a national campaign to help people save money on their fuel bills and to raise awareness of energy and efficiency issues.

BESW14 runs throughout the week of 20th October and we have been building up to it throughout the month, starting with our Consumer Forum on 9th. The CEP are working with the Affordable Warmth Network, CABs and other advice agencies. This year we are also campaigning for a fair deal for energy customers with a pre-payment meter (#fairprepay).

Links:

Latest News


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  • James Plunkett to head Citizens Advice consumer team

    Date: 16/09/2014

    Formerly at the Resolution Foundation and a civil servant at 10 Downing Street, James Plunkett will join the charity in October and strengthen its campaigning arm as Head of Consumer Research and Campaigns.

     Click here for more

  • 1.62 million prepayment energy consumers cut off each year

    Date: 02/10/2014

    One in every six prepayment-meter customers has cut off their energy supply because of high costs, difficulty topping up or faulty meters, according to new research by national charity Citizens Advice.

     Click here for more

  • Good neighbours stop rogue traders - preparing for National Consumer Week

    Date: 03/10/2014

    This year's National Consumer Week begins on November 3rd. Trading Standards and Citizens Advice will together be encouraging neighbours and family members to look out for those most at risk of doorstep crime.

     Click here for more

  • Generation Y is turning to risky, high-cost credit

    Date: 16/10/2014

    On the day the Duchess of Cornwall spoke out for credit unions, a new report by national charity Citizens Advice finds that young people of 17-24 struggling to make ends meet are likely to turn to payday lenders and other risky credit options.

     Click here for more