Welcome to Citizens Advice Oxfordshire
The Citizens Advice service aims: -
- To provide the advice people need for the problems they face
- To improve the policies and practices that affect people’s lives
The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.
The Consumer Empowerment Partnership (CEP) in Oxfordshire includes our county Trading Standards Service, many consumer and support groups, housing associations, and a range of advice agencies from Banbury to Henley and Witney to Wantage. Based at Oxford CAB, the Consumer Partnership provides local leadership in protecting, informing and empowering consumers through campaigning and education. You will often hear us on local radio talking about consumer matters.
After successful campaigns on payday loans, scams and cold-calling, 2015 saw a renewed focus on energy matters with not only Big Energy Saving Week in October but also new energy projects for people in fuel poverty, those on prepayment meters etc. National Consumer Week was all about the new Consumer Rights Act which now includes online shopping.Links:
All sorts of people volunteer for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied. Volunteering provides an opportunity to learn new skills and to develop existing ones.
In any role, you will develop your skills in a number of valuable areas, like communication, IT and dealing with the public, as well as increasing your self-confidence through practical hands-on experience. In addition, CAB adviser training is respected and valued throughout the advice sector.Links:
Research and Campaigns is the second of our twin aims as a service. Previously known as Social Policy it is all about using our unique insights into the problems people face in order to work for change. So, whether the cause of a client's problem is an unfair policy or poor practice or a bad piece of legislation, we will do our research and then speak up for our clients and campaign for a fairer society.Links:
Latest HMRC Project Newsletter
Issue 8 of the HMRC Project Newsletter, from Citizens Advice West Oxfordshire, is now available.
Help With Your Pension Options
Since 6 April 2015, pensions have changed giving you more freedom to choose what to do with your pension pot. You can get information and guidance online at www.pensionwise.gov.uk. You can also book an appointment with an impartial guidance specialist
When did you last think about your pension?
Research shows that people don't 'engage' with their pension, partly because they don't understand how it will convert into a retirement income. With all the options now available it is crucial that they get the advice they need.
Problems with getting emergency help since welfare changes
Confusion about where to turn for help means many people are struggling to get the welfare support they desperately need, says Citizens Advice, after council tax support and discretionary welfare and housing payments were devolved to local government.
Customer complaints about energy companies rise by 25%
Figures from the Energy Ombudsman and Citizens Advice show that complaints about our energy companies have been soaring. Often this is about billing. 9% of complaints are about switching.
Are you ready for the colder weather?
Citizens Advice Oxford - aka the CAB in St Aldate's - warns in a blog that we should keep an eye on the temperature in our homes as well as on our heating bills. The CAB has some handy thermometer cards and several dedicated energy advisers.