Welcome to Citizens Advice Oxfordshire
The Citizens Advice service aims: -
- To provide the advice people need for the problems they face
- To improve the policies and practices that affect people’s lives
The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.
The Consumer Empowerment Partnership (CEP) in Oxfordshire includes our county Trading Standards Service, many consumer and support groups, housing associations, and a range of advice agencies from Banbury to Henley and Witney to Wantage. Based at Oxford CAB, the Consumer Partnership provides local leadership in protecting, informing and empowering consumers through campaigning and education.
In 2013 and 2014 we successfully campaigned on payday loans and every winter there is a Big Energy Saving Week. In National Consumer Week we campaign with Trading Standards on issues like cold-calling or scams, and in 2014 we also focused on disabled consumers and on prepayment energy meters. You will often hear us on local radio talking about topical consumer matters.Links:
All sorts of people volunteer for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied. Volunteering provides an opportunity to learn new skills and to develop existing ones.
In any role, you will develop your skills in a number of valuable areas, like communication, IT and dealing with the public, as well as increasing your self-confidence through practical hands-on experience. In addition, CAB adviser training is respected and valued throughout the advice sector.Links:
Research and Campaigns is the second of our twin aims as a service. Previously known as Social Policy it is all about using our unique insights into the problems people face in order to work for change. So, whether the cause of a client's problem is an unfair policy or poor practice or a bad piece of legislation, we will do our research and then speak up for our clients and campaign for a fairer society.Links:
CAB launches web chat service for clients to discuss problems online
Chiltern CAB is at the forefront of a new advice model which makes use of live web chat and instant messaging to help people communicate in a way which is comfortable to them.
New pensions minister 'now has the task of ensuring the new pension freedoms deliver'.
Pensions expert Dr Ros Altmann, though not yet in parliament, has been appointed pensions minister in the new government, taking over from the Lib Dem Steve Webb. Commentary from the pensions industry suggests that 'she will have her work cut out'.
Half a million children living in unsafe private rented homes
740,000 households in England live in privately rented homes that present a severe threat to tenants' health, say major new Citizens Advice study. "A Nation of Renters" says the 'host of dangers' includes severe damp and rat infestations.
Energy provider SSE increased profits by 39% rather than passing on price cuts in full
We want energy companies to make sure their customers feel the benefit of falls in the world price of oil and gas. SSE - to name but one - is 'making more money from fewer customers', says Gillian Guy of Citizens Advice.
Welcome move by E.ON for prepay customers
Another energy supplier has moved to make things fairer for prepayment customers who often pay far more for the same electricity and gas than direct debit customers. Continuing success for our Fair Play for Prepay campaign?