Citizens Advice Oxfordshire

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Online Help

You can get advice on your money, your family, your rights and your daily life on the Citizens Advice Bureau Advice Guide website

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Welcome to Citizens Advice Oxfordshire

The Citizens Advice service aims: -

  • To provide the advice people need for the problems they face
  • To improve the policies and practices that affect people’s lives

The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Consumer Empowerment

The Consumer Empowerment Partnership (CEP) in Oxfordshire includes our county Trading Standards Service, many consumer and support groups, housing associations, and a range of advice agencies from Banbury to Henley and Witney to Wantage. Based at Oxford CAB, the Consumer Partnership provides local leadership in protecting, informing and empowering consumers through campaigning and education. Past campaigns around Oxfordshire have covered, payday loans, used cars, energy saving, and, most recently in May 2014, energy saving, and scams.

Most recently we focused on the consumer aspects of the system of assessments for sickness and disability benefits, with a Forum on disability issues and an appearance on Radio Oxford.


Why volunteer for us?

All sorts of people volunteer for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied. Volunteering provides an opportunity to learn new skills and to develop existing ones.

In any role, you will develop your skills in a number of valuable areas, like communication, IT and dealing with the public, as well as increasing your self-confidence through practical hands-on experience. In addition, CAB adviser training is respected and valued throughout the advice sector.


HMRC Centre of Excellence

Do you have any questions or problems relating to HMRC products such as Tax Credits, Child Benefit or Self-Employment? Find out about recent news, training opportunities and how to get advice by visiting our webpage


Big Energy Saving Week 2014

October sees the return of Big Energy Saving Week – a national campaign to help people save money on their fuel bills and to raise awareness of energy and efficiency issues.

BESW14 runs throughout the week of 20th October and we have been building up to it throughout the month, starting with our Consumer Forum on 9th. The CEP are working with the Affordable Warmth Network, CABs and other advice agencies. This year we are also campaigning for a fair deal for energy customers with a pre-payment meter (#fairprepay).


Latest News

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  • Payday lenders to be capped: good news but they will need to be watched

    Date: 11/11/2014

    The new cap on the cost of credit is an important step towards protecting consumers from the debt trap of payday lenders, but the FCA will have to keep a close eye on whether lenders stick to the rules.

     Click here for more

  • Families need more options for topping up their prepayment meters

    Date: 19/11/2014

    With the Oxford Diocese Justice Forum yesterday focussing on the same issue, Gillian Guy this week criticised energy suppliers for not making it easier for pay-as-you-go energy customers to top up their meter.

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  • Local Oxfordshire Credit Union, now open to anyone in the county, has a make-over

    Date: 19/11/2014

    Oxfordshire Credit Union has both launched a new website and created a colourful new leaflet in a bid to reach out to all corners of the county and save members from predatory lenders and unethical banks.

     Click here for more