Citizens Advice Oxfordshire

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Online Help

You can get advice on your money, your family, your rights and your daily life on the Citizens Advice Bureau Advice Guide website

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Welcome to Citizens Advice Oxfordshire


The Citizens Advice service aims: -

  • To provide the advice people need for the problems they face
  • To improve the policies and practices that affect people’s lives

The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Consumer Empowerment

The Consumer Empowerment Partnership (CEP) in Oxfordshire includes our county Trading Standards Service, many consumer and support groups, housing associations, and a range of advice agencies from Banbury to Henley and Witney to Wantage. Based at Oxford CAB, the Consumer Partnership provides local leadership in protecting, informing and empowering consumers through campaigning and education.

In 2013 and 2014 we successfully campaigned on payday loans and every winter there is a Big Energy Saving Week. In National Consumer Week we campaign with Trading Standards on issues like cold-calling or scams, and in 2014 we also focused on disabled consumers and on prepayment energy meters. You will often hear us on local radio talking about topical consumer matters.

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Why volunteer for us?

All sorts of people volunteer for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied. Volunteering provides an opportunity to learn new skills and to develop existing ones.

In any role, you will develop your skills in a number of valuable areas, like communication, IT and dealing with the public, as well as increasing your self-confidence through practical hands-on experience. In addition, CAB adviser training is respected and valued throughout the advice sector.

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Campaigning for change

Research and Campaigns is the second of our twin aims as a service. Previously known as Social Policy it is all about using our unique insights into the problems people face in order to work for change. So, whether the cause of a client's problem is an unfair policy or poor practice or a bad piece of legislation, we will do our research and then speak up for our clients and campaign for a fairer society.

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HMRC Centre of Excellence

Do you have any questions or problems relating to HMRC products such as Tax Credits, Child Benefit or Self-Employment? Find out about recent news, training opportunities and how to get advice by visiting our webpage

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Latest News


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  • CAB and consumer work recognised in New Year Honours

    Date: 07/01/2015

    As the CEO of Citizens Advice received a CBE 'for services to consumers', CEPs (or consumer empowerment partnerships) basked in reflected glory - not least in Oxfordshire where the CEP is run from Oxford CAB.

     Click here for more

  • New Money Courses being advertised by CAP

    Date: 08/01/2015

    CAP Money boasts that in just 3 sessions you can learn how to be in control of your money. Courses are free but require some time commitment. They are run by Christians Against Poverty in St Clement's, Oxford and other centres across the region.

     Click here for more

  • Energy firms should pass on price cuts - "no ifs and buts"

    Date: 14/01/2015

    With one company cutting gas prices by a mere 3.5%, charities like Citizens Advice are calling on the Big Six energy companies to "do the right thing and cut energy bills".

     Click here for more

  • "The greatest wealth is health" - true in Virgil's time and in 2015

    Date: 19/01/2015

    The relationship between debt and mental health is well documented and, with 15% of the UK population living below the poverty line, the fact that poverty increases the likelihood of health problems is also a concern.

     Click here for more