Welcome to Citizens Advice Oxfordshire
The Citizens Advice service aims: -
- To provide the advice people need for the problems they face
- To improve the policies and practices that affect people’s lives
The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.
The Consumer Empowerment Partnership (CEP) in Oxfordshire includes our county Trading Standards Service, many consumer and support groups, housing associations, and a range of advice agencies from Banbury to Henley and Witney to Wantage. Based at Oxford CAB, the Consumer Partnership provides local leadership in protecting, informing and empowering consumers through campaigning and education.
In 2013 and 2014 we successfully campaigned on payday loans and every winter there is a Big Energy Saving Week. In National Consumer Week we campaign with Trading Standards on issues like cold-calling or scams, and in 2014 we also focused on disabled consumers and on prepayment energy meters. You will often hear us on local radio talking about topical consumer matters.Links:
All sorts of people volunteer for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied. Volunteering provides an opportunity to learn new skills and to develop existing ones.
In any role, you will develop your skills in a number of valuable areas, like communication, IT and dealing with the public, as well as increasing your self-confidence through practical hands-on experience. In addition, CAB adviser training is respected and valued throughout the advice sector.Links:
Research and Campaigns is the second of our twin aims as a service. Previously known as Social Policy it is all about using our unique insights into the problems people face in order to work for change. So, whether the cause of a client's problem is an unfair policy or poor practice or a bad piece of legislation, we will do our research and then speak up for our clients and campaign for a fairer society.Links:
Zero-hours contracts: the tip of the iceberg
As reported in the Mail Online, the spread of zero-hours contracts is creating fear and insecurity. Citizens Advice also wrote a blog this week highlighting many other features of fluctuating and irregular work, leading to debt and problems with childcare
Time to end the great lettings agent swindle
The New Statesman rolling politics blog 'The Staggers' featured a Citizens Advice blog on the campaign to make life better for renters. A new report "Still let down" also finds continuing poor levels of service and inexplicably high letting agents' fees.
Pensioners feel the sting as prime targets for scammers
A new report reveals the financial and emotional toll on pensioners who have been conned into giving up some or all of their pension pot. Meanwhile there is an embargo on promoting the controverial new Pension Wise service because of the election.
If you are misled by a letting agent ad, use our complaint tool
Letting agencies must provide clear information in their adverts on the fees they charge to rent a home upfront. If they don't, the Advertising Standards Authority (ASA) needs to know about it. Use our complaint tool.
Wednesday saw the 11th Consumer Forum in Oxford: the theme was Planning for Later Life
Consumer choices for later life was the theme of the Consumer Empowerment Partnership's quarterly Forum which took place on April 22nd at Oxford's Trading Standards offices. Read more here.