Citizens Advice Oxfordshire

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Welcome to Citizens Advice Oxfordshire

The Citizens Advice service aims: -

  • To provide the advice people need for the problems they face
  • To improve the policies and practices that affect people’s lives

The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Consumer Empowerment

The Consumer Empowerment Partnership (CEP) in Oxfordshire includes our county Trading Standards Service, many consumer and support groups, housing associations, and a range of advice agencies from Banbury to Henley and Witney to Wantage. Based at Oxford CAB, the Consumer Partnership provides local leadership in protecting, informing and empowering consumers through campaigning and education.

In 2013 and 2014 we successfully campaigned on payday loans and every winter there is a Big Energy Saving Week. In National Consumer Week we campaign with Trading Standards on issues like cold-calling or scams, and in 2014 we also focused on disabled consumers and on prepayment energy meters. You will often hear us on local radio talking about topical consumer matters.


Why volunteer for us?

All sorts of people volunteer for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied. Volunteering provides an opportunity to learn new skills and to develop existing ones.

In any role, you will develop your skills in a number of valuable areas, like communication, IT and dealing with the public, as well as increasing your self-confidence through practical hands-on experience. In addition, CAB adviser training is respected and valued throughout the advice sector.


Campaigning for change

Research and Campaigns is the second of our twin aims as a service. Previously known as Social Policy it is all about using our unique insights into the problems people face in order to work for change. So, whether the cause of a client's problem is an unfair policy or poor practice or a bad piece of legislation, we will do our research and then speak up for our clients and campaign for a fairer society.


HMRC Centre of Excellence

Do you have any questions or problems relating to HMRC products such as Tax Credits, Child Benefit or Self-Employment? Find out about recent news, training opportunities and how to get advice by visiting our webpage


Latest News

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  • HMRC Project Newsletter - latest edition

    Date: 07/09/2015

    Latest edition of the HMRC Centres of Excellence (Oxfordshire) newsletter. Lots of useful information included such as what to do if you've missed the tax credits renewal, new HMRC support for deaf people, and changes to tax credits in The Budget.

     Click here for more

  • Young adults could face a lifetime of debt woes

    Date: 24/09/2015

    More young people (in particular) are being forced to turn to bank and payday loans as well as borrowing from friends and family, according to new evidence from Citizens Advice in a report entitled 'Unsecured and Insecure'.

     Click here for more

  • Under 24s now carry more than £12,000 of debt around with them

    Date: 24/09/2015

    Citizens Advice says a borrowing “explosion” risks consigning a new generation to a life of money worries, with enquiries from young people in debt rocketing by 21%.

     Click here for more

  • Household debt to reach pre-crisis levels by 2020

    Date: 25/09/2015

    After all the talk of government debt (still rising) and deficits (falling slowly), levels of private debt by households are now rising fast as we all borrow more, storing up trouble for the future.

     Click here for more

  • October is BIG ENERGY MONTH in Oxfordshire

    Date: 25/09/2015

    October again sees the launch of a big focus by the CAB and our Consumer Empowerment partners on saving energy and saving money. Have you been 'energy shopping'? Are you paying over the odds?

     Click here for more

  • The 13th CONSUMER FORUM takes place on October 16th at Trading Standards

    Date: 29/09/2015

    With energy bills high on any household's list of concerns, we will focus on 'Why we don't shop around' and 'how to save money by using less energy' at our Consumer Forum on Friday 16th October in West Oxford.

     Click here for more

  • 30-day refunds as new Consumer Rights Act comes into force

    Date: 01/10/2015

    The new Consumer Rights Act 2015 comes into force today bringing more clarity to rules about returning faulty goods and including protection for digital shopping for the first time.

     Click here for more