Citizens Advice Oxfordshire

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Welcome to Citizens Advice Oxfordshire

The Citizens Advice service aims: -

  • To provide the advice people need for the problems they face
  • To improve the policies and practices that affect people’s lives

The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Consumer Empowerment

The Consumer Empowerment Partnership (CEP) in Oxfordshire includes our county Trading Standards Service, many consumer and support groups, housing associations, and a range of advice agencies from Banbury to Henley and Witney to Wantage. Based at Oxford CAB, the Consumer Partnership provides local leadership in protecting, informing and empowering consumers through campaigning and education.

In 2013 and 2014 we successfully campaigned on payday loans and every winter there is a Big Energy Saving Week. In National Consumer Week we campaign with Trading Standards on issues like cold-calling or scams, and in 2014 we also focused on disabled consumers and on prepayment energy meters. You will often hear us on local radio talking about topical consumer matters.


Why volunteer for us?

All sorts of people volunteer for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied. Volunteering provides an opportunity to learn new skills and to develop existing ones.

In any role, you will develop your skills in a number of valuable areas, like communication, IT and dealing with the public, as well as increasing your self-confidence through practical hands-on experience. In addition, CAB adviser training is respected and valued throughout the advice sector.


Campaigning for change

Research and Campaigns is the second of our twin aims as a service. Previously known as Social Policy it is all about using our unique insights into the problems people face in order to work for change. So, whether the cause of a client's problem is an unfair policy or poor practice or a bad piece of legislation, we will do our research and then speak up for our clients and campaign for a fairer society.


HMRC Centre of Excellence

Do you have any questions or problems relating to HMRC products such as Tax Credits, Child Benefit or Self-Employment? Find out about recent news, training opportunities and how to get advice by visiting our webpage


Latest News

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  • Shoppers' rights - do you know your Consumer Rights?

    Date: 06/09/2015

    There was a new Consumer Rights Act made law on October 1st. Do you KNOW your NEW RIGHTS! Whether in the shops or shopping online, for goods or for services, including digital, shoppers have more rights and clearer rights than ever before.

     Click here for more

  • 30-day refunds as new Consumer Rights Act comes into force

    Date: 01/10/2015

    The new Consumer Rights Act 2015 came into force on October 1st bringing more clarity to rules about returning faulty goods and including protection for digital shopping for the first time.

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  • City Councillor promotes CAB's free Energy Advice sessions for Prepayment Meter users

    Date: 17/11/2015

    If you are a key meter user (or other form of pay-as-you-go) for your gas or electric, check this page to see where you can get some advice specifically for you, especially if you are a council tenant or a housing association tenant.

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  • Citizens Advice responds to Autumn Statement

    Date: 26/11/2015

    The Spending Review offers relief to households braced for tax credits but sets a long-term challenge for local government, said Chief Executive Gillian Guy. "There's a long way to go before families have financial security."

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  • Millions struggling to save for the future

    Date: 26/11/2015

    11.7 million people have not been able to save any money in the last two years, new research reveals. S new study on the need for advice found that 28% of people find managing their money difficult.

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