Citizens Advice Oxfordshire

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Welcome to Citizens Advice Oxfordshire

The Citizens Advice service aims: -

  • To provide the advice people need for the problems they face
  • To improve the policies and practices that affect people’s lives

The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Consumer Empowerment

The Consumer Empowerment Partnership (CEP) in Oxfordshire includes our county Trading Standards Service, many consumer and support groups, housing associations, and a range of advice agencies from Banbury to Henley and Witney to Wantage. Based at Oxford CAB, the Consumer Partnership provides local leadership in protecting, informing and empowering consumers through campaigning and education.

In 2013 and 2014 we successfully campaigned on payday loans and every winter there is a Big Energy Saving Week. In National Consumer Week we campaign with Trading Standards on issues like cold-calling or scams, and in 2014 we also focused on disabled consumers and on prepayment energy meters. You will often hear us on local radio talking about topical consumer matters.


Why volunteer for us?

All sorts of people volunteer for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied. Volunteering provides an opportunity to learn new skills and to develop existing ones.

In any role, you will develop your skills in a number of valuable areas, like communication, IT and dealing with the public, as well as increasing your self-confidence through practical hands-on experience. In addition, CAB adviser training is respected and valued throughout the advice sector.


Campaigning for change

Research and Campaigns is the second of our twin aims as a service. Previously known as Social Policy it is all about using our unique insights into the problems people face in order to work for change. So, whether the cause of a client's problem is an unfair policy or poor practice or a bad piece of legislation, we will do our research and then speak up for our clients and campaign for a fairer society.


HMRC Centre of Excellence

Do you have any questions or problems relating to HMRC products such as Tax Credits, Child Benefit or Self-Employment? Find out about recent news, training opportunities and how to get advice by visiting our webpage


Latest News

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  • Do you feel politically excluded? Make sure you are registered to vote.

    Date: 06/02/2015

    February 5th was National Voter Registration Day, designed to remind people to make sure they are registered to vote. Often it is the young and the poor who don't register and thus are excluded. Are you one of the 15%? Bite the Ballot now!

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  • Living standards crisis? How fairly is 'growth' being shared?

    Date: 18/02/2015

    Consumer Challenges 2015 is a new publication from Citizens Advice's consumer policy and research team, out this week and downloadable here, discussing 'whether the proceeds of growth are being fairly shared'.

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  • Competition enquiry confims that 'sticky' customers are missing out

    Date: 18/02/2015

    Loyal customers of the Big Six energy firms, 40-50% of whom have been with them for more than 10 years, are missing out on big savings by not switching suppliers, according to the Competition and Markets Authority inquiry. There are calls for tougher regu

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  • Pension Wise recruitment enters second phase at selected CAB offices.

    Date: 18/02/2015

    Citizens Advice is gearing up to provide the face-to-face element of the new Pension Wise guidance service promised by the Chancellor as part of the new 'pensions freedoms' last year. The financial press is watching developments with interest.

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  • High cost credit in the spotlight - not just payday lenders

    Date: 25/02/2015

    As the CMA proposes that payday lenders should be forced to join comparison sites to make them more transparent, Gillian Guy wonders if we should now be equally aware of other forms of high cost credit.

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  • Payday lenders cut staff as clampdown continues

    Date: 25/02/2015

    As both the Financial Conduct Authority and the Competition and Markets Authority clamp down on payday lenders after sustained campaigning by the CAB and others, some lenders are having to cut a third of their staff.

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  • Harsh penalties from DWP 'make it harder to get a job'

    Date: 03/03/2015

    In evidence to a Commons inquiry into benefit sanctions, Citizens Advice has called for an end to the 4-week sanction. Thousands of families have been affected and 'many have to stop their job search while they find money for everyday costs'.

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