Citizens Advice Oxfordshire

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Online Help

You can get advice on your money, your family, your rights and your daily life on the Citizens Advice Bureau Advice Guide website

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Welcome to Citizens Advice Oxfordshire

The Citizens Advice service aims: -

  • To provide the advice people need for the problems they face
  • To improve the policies and practices that affect people’s lives

The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Consumer Empowerment

The Consumer Empowerment Partnership (CEP) in Oxfordshire includes our county Trading Standards Service, many consumer and support groups, housing associations, and a range of advice agencies from Banbury to Henley and Witney to Wantage. Based at Oxford CAB, the Consumer Partnership provides local leadership in protecting, informing and empowering consumers through campaigning and education. Past campaigns around Oxfordshire have covered, payday loans, used cars, energy saving, and, most recently in May 2014, energy saving, and scams.

Most recently we focused on the consumer aspects of the system of assessments for sickness and disability benefits, with a Forum on disability issues and an appearance on Radio Oxford.


Why volunteer for us?

All sorts of people volunteer for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied. Volunteering provides an opportunity to learn new skills and to develop existing ones.

In any role, you will develop your skills in a number of valuable areas, like communication, IT and dealing with the public, as well as increasing your self-confidence through practical hands-on experience. In addition, CAB adviser training is respected and valued throughout the advice sector.


Citizens Advice campaigns for change

Collecting evidence of problems faced by people across the UK

  • Analysing that evidence and proposing solutions
  • Involving policy and decision makers, regulators and service providers
  • Lobbying MP's and local Councilors
  • Contributing to public debate
  • Informing legislation

Latest News

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  • Higher rail fares but 2-hour delay for Oxford commuters

    Date: 20/08/2014

    A 3.5 per cent fare hike combined with rising childcare bills and increasing housing costs all take an extra bite from flat pay packets, says Citizens Advice boss - the same day that Oxford commuters face 2-hour train delays.

     Click here for more

  • Holiday problems? 6,500 people turned to AdviceGuide for help in July

    Date: 26/08/2014

    Online self-help received a record number of holiday-related enquiries in July - including from people still on their holidays. The site is run by the national charity Citizens Advice.

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  • IFAs warn of new pensions mis-selling scandal

    Date: 26/08/2014

    A reputable Independent Financial Adviser warned of a "one-man pensions mis-selling scandal" if over-50s are encouraged to cash in their pension pot next year.

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  • Costly broadband cancellation charges - evidence from Citizens Advice

    Date: 27/08/2014

    New evidence from the Citizens Advice service reveals some people are finding themselves locked into unsuitable broadband contracts or hit by arbitrary cancellation fees when they switch to get a better service.

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  • Housing cost "cliff edge": 3 in 5 households worried about bills

    Date: 28/08/2014

    3 million working parents are cutting back on food spending to pay their rent or mortgage, housing charity Shelter has reported. Even working households face increasing instability in their income.

     Click here for more