Citizens Advice Oxfordshire

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Welcome to Citizens Advice Oxfordshire

The Citizens Advice service aims: -

  • To provide the advice people need for the problems they face
  • To improve the policies and practices that affect people’s lives

The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Consumer Empowerment

The Consumer Empowerment Partnership (CEP) in Oxfordshire includes our county Trading Standards Service, many consumer and support groups, housing associations, and a range of advice agencies from Banbury to Henley and Witney to Wantage. Based at Oxford CAB, the Consumer Partnership provides local leadership in protecting, informing and empowering consumers through campaigning and education.

In 2013 and 2014 we successfully campaigned on payday loans and every winter there is a Big Energy Saving Week. In National Consumer Week we campaign with Trading Standards on issues like cold-calling or scams, and in 2014 we also focused on disabled consumers and on prepayment energy meters. You will often hear us on local radio talking about topical consumer matters.


Why volunteer for us?

All sorts of people volunteer for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied. Volunteering provides an opportunity to learn new skills and to develop existing ones.

In any role, you will develop your skills in a number of valuable areas, like communication, IT and dealing with the public, as well as increasing your self-confidence through practical hands-on experience. In addition, CAB adviser training is respected and valued throughout the advice sector.


Campaigning for change

Research and Campaigns is the second of our twin aims as a service. Previously known as Social Policy it is all about using our unique insights into the problems people face in order to work for change. So, whether the cause of a client's problem is an unfair policy or poor practice or a bad piece of legislation, we will do our research and then speak up for our clients and campaign for a fairer society.


HMRC Centre of Excellence

Do you have any questions or problems relating to HMRC products such as Tax Credits, Child Benefit or Self-Employment? Find out about recent news, training opportunities and how to get advice by visiting our webpage


Latest News

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  • CONSUMER VOICE - summer 2015

    Date: 03/06/2015

    Read the latest Consumer Voice newsletter for the CEP for the South East here. Or download and print. Follow out tweets @OxfordConsumer or find us on Facebook (CEPforSE).

     Click here for more

  • West Oxfordshire AGM 2015

    Date: 04/06/2015

    You are warmly invited to West Oxfordshire CAB's AGM

     Click here for more

  • Pension Wise

    Date: 17/06/2015

    Since 6 April, pensions have changed giving you more freedom to choose what to do with your pension pot. Pension Wise is a new government service that will help you go through your options

     Click here for more

  • Are vulnerable consumers getting a raw deal on their energy?

    Date: 22/06/2015

    As we await a comprehensive energy market review, evidence accumulates that the big energy companies raise prices, rig the market, give poor customer service - you name it! Read a considered view here.

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  • New Business Secretary endorses Citizens Advice

    Date: 22/06/2015

    On a packed House of Commons terrace, Sajid Javid said: "It has been a great relationship for Government working with Citizens Advice. You do a very valuable job."

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  • Energy billing: clear, accurate, helpful? Not yet.

    Date: 22/06/2015

    The Lost Decade: this is how a new blog from Citizens Advice has described the time already elapsed since a consumer watchdog reported in 2005 some of the key problems with customers' energy bills. Little has changed...

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  • Government does away with consumer minister's job

    Date: 24/06/2015

    The job of consumer minister has been scrapped and the portfolio reduced to a small role within the Dept for Business (BIS), to include retail, construction, rail, trade union and employment law and, finally, consumer and competition policy.

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  • Make the most of the sun - be a savvy solar shopper

    Date: 25/06/2015

    More and more people are interested in how they can get the power they need for their homes by installing their own systems for generating energy.Citizens Advice recently carried out a survey to see how consumers felt about their solar PV systems; from be

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  • 1 in 3 cold-call scams are from fraudulent financial or 'professional' services

    Date: 02/07/2015

    Fraudulent banking services, dodgy credit brokers and bogus investment opportunities are the most common cold-calls. 2 in 5 scams reported to Citizens Advice come from a cold call. In Scams Awareness Month - be wary!

     Click here for more