Citizens Advice Oxfordshire

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Welcome to Citizens Advice Oxfordshire

The Citizens Advice service aims: -

  • To provide the advice people need for the problems they face
  • To improve the policies and practices that affect people’s lives

The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Consumer Empowerment

The Consumer Empowerment Partnership (CEP) in Oxfordshire includes our county Trading Standards Service, many consumer and support groups, housing associations, and a range of advice agencies from Banbury to Henley and Witney to Wantage. Based at Oxford CAB, the Consumer Partnership provides local leadership in protecting, informing and empowering consumers through campaigning and education. Past campaigns around Oxfordshire have covered, payday loans, used cars, energy saving, and, most recently in May 2014, scams.

We are now focusing on the consumer aspects of the system of assessments for sickness and disability benefits, with a Forum on disability issues in July.


Why volunteer for us?

All sorts of people volunteer for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied. Volunteering provides an opportunity to learn new skills and to develop existing ones.

In any role, you will develop your skills in a number of valuable areas, like communication, IT and dealing with the public, as well as increasing your self-confidence through practical hands-on experience. In addition, CAB adviser training is respected and valued throughout the advice sector.


Citizens Advice campaigns for change

Collecting evidence of problems faced by people across the UK

  • Analysing that evidence and proposing solutions
  • Involving policy and decision makers, regulators and service providers
  • Lobbying MP's and local Councilors
  • Contributing to public debate
  • Informing legislation

Latest News

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  • 33% rise in loans secured against your car, with 61% rise predicted

    Date: 22/04/2014

    Logbook loans are on the rise. Borrowers take out short term lending secured against their car. New figures released to ITV's Chris Choi show 60,000 such loans are expected in 2014.

     Click here for more

  • Fears over adequate pensions guidance in April 2015

    Date: 22/07/2014

    As the Chancellor promises 'free and impartial' advice for people affected by the relaxation of pension rules next year, providers, advice-givers and MPs worry about the quality and adequacy of the advice - and where it will come from.

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  • Pension guidance can “bridge gap” between working and retiring

    Date: 22/07/2014

    Citizens Advice and Age UK may both be part of the new 'independent and impartial advice' being promised to people facing 'complex and personal choices at retirement'.

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  • Payday lenders 'bombard' householders in debt

    Date: 22/07/2014

    Mirror reports what it calls 'legal loan sharks' calling householders dozens of times a day to persuade them to take out a loan - typically £980, according to debt charity StepChange.

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  • ESA is not "fit for work", say MPs

    Date: 23/07/2014

    MPs denounce the disability benefits system as flawed and needing "fundamental redesign". Charity heads have echoed the Commons committee's findings - one said ESA was a "shambolic and hopeless system".

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  • People with logbook loans are 'overloaded' with debt

    Date: 30/07/2014

    Logbook loans may be even worse than payday loans in terms of their impact on people in debt. Citizens Advice therefore welcomed a new Law Commission report announced last week.

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  • CAB adviser reports 8 month wait for disability assessment

    Date: 30/07/2014

    Oxford CAB adviser Jim told Kat Orman on BBC Radio Oxford of his client who has been waiting since November 2013 for his medical assessment for Employment and Support Allowance, and how it has driven him into debt.

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  • Energy companies set to double their profits, says OFGEM

    Date: 31/07/2014

    Gillian Guy has questioned whether electricity networks are giving consumers value for money after it was announced that they had not passed on falls in prices and are now set to double their profits.

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