Citizens Advice Oxfordshire

Getting advice

You can find out more about getting advice in person, over the telephone or getting information from the internet

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Click here to get online help

Click here to visit www.adviceguide.org.uk

Online Help

You can get advice on your money, your family, your rights and your daily life on the Citizens Advice Bureau Advice Guide website

Click here to Get Advice Online

Click here to visit www.adviceguide.org.uk

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Welcome to Citizens Advice Oxfordshire


The Citizens Advice service aims: -

  • To provide the advice people need for the problems they face
  • To improve the policies and practices that affect people’s lives

The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Consumer Empowerment

The Consumer Empowerment Partnership (CEP) in Oxfordshire includes our county Trading Standards Service, many consumer and support groups, housing associations, and a range of advice agencies from Banbury to Henley and Witney to Wantage. Based at Oxford CAB, the Consumer Partnership provides local leadership in protecting, informing and empowering consumers through campaigning and education. You will often hear us on local radio talking about consumer matters.

After successful campaigns on payday loans, scams and cold-calling, 2015 saw a renewed focus on energy matters with not only Big Energy Saving Week in October but also new energy projects for people in fuel poverty, those on prepayment meters etc. National Consumer Week was all about the new Consumer Rights Act which now includes online shopping.

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Why volunteer for us?

All sorts of people volunteer for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied. Volunteering provides an opportunity to learn new skills and to develop existing ones.

In any role, you will develop your skills in a number of valuable areas, like communication, IT and dealing with the public, as well as increasing your self-confidence through practical hands-on experience. In addition, CAB adviser training is respected and valued throughout the advice sector.

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Campaigning for change

Research and Campaigns is the second of our twin aims as a service. Previously known as Social Policy it is all about using our unique insights into the problems people face in order to work for change. So, whether the cause of a client's problem is an unfair policy or poor practice or a bad piece of legislation, we will do our research and then speak up for our clients and campaign for a fairer society.

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HMRC Centre of Excellence

Do you have any questions or problems relating to HMRC products such as Tax Credits, Child Benefit or Self-Employment? Find out about recent news, training opportunities and how to get advice by visiting our webpage

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Latest News


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  • Pension Wise - check your options

    Date: 17/06/2015

    Since 6 April, pensions have changed giving you more freedom to choose what to do with your pension pot. Pension Wise is a new government service that will help you go through your options

     Click here for more

  • Citizens Advice West Oxfordshire AGM

    Date: 03/06/2016

    AGM to be held on Tuesday 26th July at 7.30pm (for 8.00pm) at Corn Exchange, Witney

     Click here for more

  • Cherwell Community Bank now open in Banbury

    Date: 07/06/2016

    Cherwell Community Bank is now open at the Citizens Advice North Oxon & South Northants Advice Centre in Banbury

     Click here for more

  • Brexit - How it affects you

    Date: 28/06/2016

    What to do if you think you have been treated unfairly since the referendum result was announced

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  • Brexit – jak to wplywa na Ciebie

    Date: 28/06/2016

    Jesli myslisz,ze byles dyskryminowany od czasu referendum, na przyklad: jesli nieuczliwie odmowiono tobie pracy, mieszkania, albo powiedziano , ze twoje prawa zmienily sie, powinienes skontaktowac sie z najblizszym Citizens Advice.

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