Citizens Advice Oxfordshire

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Welcome to Citizens Advice Oxfordshire

The Citizens Advice service aims: -

  • To provide the advice people need for the problems they face
  • To improve the policies and practices that affect people’s lives

The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Consumer Empowerment

The Consumer Empowerment Partnership (CEP) in Oxfordshire includes our county Trading Standards Service, many consumer and support groups, housing associations, and a range of advice agencies from Banbury to Henley and Witney to Wantage. Based at Oxford CAB, the Consumer Partnership provides local leadership in protecting, informing and empowering consumers through campaigning and education.

In 2013 and 2014 we successfully campaigned on payday loans and every winter there is a Big Energy Saving Week. In National Consumer Week we campaign with Trading Standards on issues like cold-calling or scams, and in 2014 we also focused on disabled consumers and on prepayment energy meters. You will often hear us on local radio talking about topical consumer matters.


Why volunteer for us?

All sorts of people volunteer for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied. Volunteering provides an opportunity to learn new skills and to develop existing ones.

In any role, you will develop your skills in a number of valuable areas, like communication, IT and dealing with the public, as well as increasing your self-confidence through practical hands-on experience. In addition, CAB adviser training is respected and valued throughout the advice sector.


Campaigning for change

Research and Campaigns is the second of our twin aims as a service. Previously known as Social Policy it is all about using our unique insights into the problems people face in order to work for change. So, whether the cause of a client's problem is an unfair policy or poor practice or a bad piece of legislation, we will do our research and then speak up for our clients and campaign for a fairer society.


HMRC Centre of Excellence

Do you have any questions or problems relating to HMRC products such as Tax Credits, Child Benefit or Self-Employment? Find out about recent news, training opportunities and how to get advice by visiting our webpage


Latest News

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  • Petrified about pensions? Read CONSUMER VOICE.

    Date: 03/06/2015

    Read the latest Consumer Voice newsletter for the CEP for the South East here. Or download and print. Follow out tweets @OxfordConsumer or find us on Facebook (CEPforSE).

     Click here for more

  • Over-55s repeatedly targeted by pension scammers

    Date: 14/08/2015

    Following the so-called 'pension freedoms' which came into force in April, figures from our consumer team show a predictable rise in pension scams. Victims stand to lose thousands of pounds from their private pension pots.

     Click here for more

  • Citizens Advice responds to IDS speech

    Date: 25/08/2015

    Ian Duncan Smith announced plans yesterday to reform the controversial ESA benefit which Citizens Advice has been campaigning about for several years under the banner #fitforwork. Read here what CEO Gillian Guy had to say in response.

     Click here for more

  • Renters' rights and the Property Ombudsman

    Date: 25/08/2015

    Many could be forgiven for wondering who TPO is. The Property Ombudsman is there for private renters to get redress for poor letting agent practice. A casework director from TPO has written a blog on how they can help you.

     Click here for more

  • The Debt Business: rent, fuel, council tax are the current issues

    Date: 26/08/2015

    Interviewed on a BBC Radio 4 documentary, Gillian Guy said there had been a shift away from problems with credit cards towards household debt issues - just making ends meet.

     Click here for more