Citizens Advice Oxfordshire

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Online Help

You can get advice on your money, your family, your rights and your daily life on the Citizens Advice Bureau Advice Guide website

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Welcome to Citizens Advice Oxfordshire

The Citizens Advice service aims: -

  • To provide the advice people need for the problems they face
  • To improve the policies and practices that affect people’s lives

The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Consumer Empowerment

The Consumer Empowerment Partnership (CEP) in Oxfordshire includes our county Trading Standards Service, many consumer and support groups, housing associations, and a range of advice agencies from Banbury to Henley and Witney to Wantage. Based at Oxford CAB, the Consumer Partnership provides local leadership in protecting, informing and empowering consumers through campaigning and education. Past campaigns around Oxfordshire have covered, payday loans, used cars, energy saving, and, most recently in May 2014, energy saving, and scams.

Most recently we focused on the consumer aspects of the system of assessments for sickness and disability benefits, with a Forum on disability issues and an appearance on Radio Oxford.


Why volunteer for us?

All sorts of people volunteer for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied. Volunteering provides an opportunity to learn new skills and to develop existing ones.

In any role, you will develop your skills in a number of valuable areas, like communication, IT and dealing with the public, as well as increasing your self-confidence through practical hands-on experience. In addition, CAB adviser training is respected and valued throughout the advice sector.


HMRC Centre of Excellence

Do you have any questions or problems relating to HMRC products such as Tax Credits, Child Benefit or Self-Employment? Find out about recent news, training opportunities and how to get advice by visiting our webpage


Citizens Advice campaigns for change

Collecting evidence of problems faced by people across the UK

  • Analysing that evidence and proposing solutions
  • Involving policy and decision makers, regulators and service providers
  • Lobbying MP's and local Councilors
  • Contributing to public debate
  • Informing legislation

Latest News

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  • BESW14 - that means saving money on your energy

    Date: 10/09/2014

    Oxfordshire's Consumer Empowerment Partnership is already building up to the month of October which culminates in BIG ENERGY SAVING WEEK (Oct 20th - 25th). Follow their evolving plans here.

     Click here for more

  • James Plunkett to head Citizens Advice consumer team

    Date: 16/09/2014

    Formerly at the Resolution Foundation and a civil servant at 10 Downing Street, James Plunkett will join the charity in October and strengthen its campaigning arm as Head of Consumer Research and Campaigns.

     Click here for more

  • Falling wages the price of falling unemployment?

    Date: 17/09/2014

    Stagnant wages are the price working people are paying for the welcome growth in employment, says Gillian Guy, and many households are still unable to count on the stability of a regular income.

     Click here for more