Citizens Advice Oxfordshire

Getting advice

You can find out more about getting advice in person, over the telephone or getting information from the internet

Use the bureau finder to the right to locate your nearest advice outlet

Click here to get online help

Click here to visit

Online Help

You can get advice on your money, your family, your rights and your daily life on the Citizens Advice Bureau Advice Guide website

Click here to Get Advice Online

Click here to visit

Click here for other useful websites

Please enter your postcode, town or keyword below to find your nearest Citizens Advice Bureau

Search by:

Text size options -A | A | A

Welcome to Citizens Advice Oxfordshire

The Citizens Advice service aims: -

  • To provide the advice people need for the problems they face
  • To improve the policies and practices that affect people’s lives

The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Consumer Empowerment

The Consumer Empowerment Partnership (CEP) in Oxfordshire includes our county Trading Standards Service, many consumer and support groups, housing associations, and a range of advice agencies from Banbury to Henley and Witney to Wantage. Based at Oxford CAB, the Consumer Partnership provides local leadership in protecting, informing and empowering consumers through campaigning and education.

In 2013 and 2014 we successfully campaigned on payday loans and every winter there is a Big Energy Saving Week. In National Consumer Week we campaign with Trading Standards on issues like cold-calling or scams, and in 2014 we also focused on disabled consumers and on prepayment energy meters. You will often hear us on local radio talking about topical consumer matters.


Why volunteer for us?

All sorts of people volunteer for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied. Volunteering provides an opportunity to learn new skills and to develop existing ones.

In any role, you will develop your skills in a number of valuable areas, like communication, IT and dealing with the public, as well as increasing your self-confidence through practical hands-on experience. In addition, CAB adviser training is respected and valued throughout the advice sector.


Campaigning for change

Research and Campaigns is the second of our twin aims as a service. Previously known as Social Policy it is all about using our unique insights into the problems people face in order to work for change. So, whether the cause of a client's problem is an unfair policy or poor practice or a bad piece of legislation, we will do our research and then speak up for our clients and campaign for a fairer society.


HMRC Centre of Excellence

Do you have any questions or problems relating to HMRC products such as Tax Credits, Child Benefit or Self-Employment? Find out about recent news, training opportunities and how to get advice by visiting our webpage


Latest News

Stop news scroll
Play news scroll
  • Zero-hours contracts: the tip of the iceberg

    Date: 31/03/2015

    As reported in the Mail Online, the spread of zero-hours contracts is creating fear and insecurity. Citizens Advice also wrote a blog this week highlighting many other features of fluctuating and irregular work, leading to debt and problems with childcare

     Click here for more

  • Time to end the great lettings agent swindle

    Date: 31/03/2015

    The New Statesman rolling politics blog 'The Staggers' featured a Citizens Advice blog on the campaign to make life better for renters. A new report "Still let down" also finds continuing poor levels of service and inexplicably high letting agents' fees.

     Click here for more

  • Pensioners feel the sting as prime targets for scammers

    Date: 16/04/2015

    A new report reveals the financial and emotional toll on pensioners who have been conned into giving up some or all of their pension pot. Meanwhile there is an embargo on promoting the controverial new Pension Wise service because of the election.

     Click here for more

  • If you are misled by a letting agent ad, use our complaint tool

    Date: 16/04/2015

    Letting agencies must provide clear information in their adverts on the fees they charge to rent a home upfront. If they don't, the Advertising Standards Authority (ASA) needs to know about it. Use our complaint tool.

     Click here for more

  • Wednesday saw the 11th Consumer Forum in Oxford: the theme was Planning for Later Life

    Date: 22/04/2015

    Consumer choices for later life was the theme of the Consumer Empowerment Partnership's quarterly Forum which took place on April 22nd at Oxford's Trading Standards offices. Read more here.

     Click here for more