Citizens Advice Oxfordshire

Getting advice

You can find out more about getting advice in person, over the telephone or getting information from the internet

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Click here to visit www.adviceguide.org.uk

Online Help

You can get advice on your money, your family, your rights and your daily life on the Citizens Advice Bureau Advice Guide website

Click here to Get Advice Online

Click here to visit www.adviceguide.org.uk

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Welcome to Citizens Advice Oxfordshire


The Citizens Advice service aims: -

  • To provide the advice people need for the problems they face
  • To improve the policies and practices that affect people’s lives

The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Consumer Empowerment

The Consumer Empowerment Partnership (CEP) in Oxfordshire includes our county Trading Standards Service, many consumer and support groups, housing associations, and a range of advice agencies from Banbury to Henley and Witney to Wantage. Based at Oxford CAB, the Consumer Partnership provides local leadership in protecting, informing and empowering consumers through campaigning and education. Past campaigns around Oxfordshire have covered, payday loans, used cars, energy saving, and, most recently in May 2014, energy saving, and scams.

Most recently we focused on the consumer aspects of the system of assessments for sickness and disability benefits, with a Forum on disability issues and an appearance on Radio Oxford.

Links:

Why volunteer for us?

All sorts of people volunteer for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied. Volunteering provides an opportunity to learn new skills and to develop existing ones.

In any role, you will develop your skills in a number of valuable areas, like communication, IT and dealing with the public, as well as increasing your self-confidence through practical hands-on experience. In addition, CAB adviser training is respected and valued throughout the advice sector.

Links:

HMRC Centre of Excellence

Do you have any questions or problems relating to HMRC products such as Tax Credits, Child Benefit or Self-Employment? Find out about recent news, training opportunities and how to get advice by visiting our webpage

Links:

Big Energy Saving Week 2014

October sees the return of Big Energy Saving Week – a national campaign to help people save money on their fuel bills and to raise awareness of energy and efficiency issues.

BESW14 runs throughout the week of 20th October and we have been building up to it throughout the month, starting with our Consumer Forum on 9th. The CEP are working with the Affordable Warmth Network, CABs and other advice agencies. This year we are also campaigning for a fair deal for energy customers with a pre-payment meter (#fairprepay).

Links:

Latest News


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  • Parcel delivery scams

    Date: 02/12/2014

    With Christmas approaching, you may be expecting parcel deliveries over the coming weeks. PhonepayPlus, the premium rate services regulator, are warning people about an old scam regarding a premium rate number 09066611911.

     Click here for more

  • Drink drive limit to be lowered in Scotland

    Date: 02/12/2014

    From 5th December the blood-alcohol limit is going to be reduced

     Click here for more

  • Christmas shoppers at risk as criminals turn to social media to flog fake goods

    Date: 04/12/2014

    The charity Electrical Safety First has warned shoppers that there are thousands of potentially dangerous counterfeit goods on sale on social media. If you are looking for a bargain, be aware of the risks to your life and your home.

     Click here for more

  • People left destitute and hungry as UK welfare now less than almost any other European country, says ONS

    Date: 09/12/2014

    As new figures are released by the Office for National Statistics (ONS), several charities report that many are being left hungry and destitute by the benefit sanctions regime, which is also 'wreaking havoc with people's ability to find work'.

     Click here for more

  • 236% increase in calls about credit brokers to Citizens Advice consumer service

    Date: 09/12/2014

    Last week's announcement by the Financial Conduct Authority that they would set tough new rules for credit brokers is welcomed in this blog from Citizens Advice. It can be a short step from being fleeced by a credit broker to being signposted to a foodban

     Click here for more

  • The 12 tips of Christmas - from Citizens Advice

    Date: 17/12/2014

    You've heard of the 12 days of Christmas. Here are 12 TIPS OF CHRISTMAS and colourful ones too - provided by the national charity Citizens Advice.

     Click here for more

  • Bank accounts finally free for everyone

    Date: 17/12/2014

    9 million people with a basic bank account are to get a better deal from 9 high street banks after a long-awaited agreement was reached. Citizens Advice has long complained that some people racked up debt or were shut out of banking altogether.

     Click here for more