Welcome to Citizens Advice Oxfordshire
The Citizens Advice service aims: -
- To provide the advice people need for the problems they face
- To improve the policies and practices that affect people’s lives
The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.
Citizens Advice and Trading Standards are now at the heart of the new consumer landscape. The Citizens Advice Consumer Service provides consumer information and advice and Trading Standards services will take enforcement action where needed. At the local level Oxford CAB is coordinating the county's Consumer Empowerment Partnership (CEP). See our Consumer page to find out more about the CEP and your consumer rights.
All sorts of people volunteer for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied. Volunteering provides an opportunity to learn new skills and to develop existing ones.
In any role, you will develop your skills in a number of valuable areas, like communication, IT and dealing with the public, as well as increasing your self-confidence through practical hands-on experience. In addition, CAB adviser training is respected and valued throughout the advice sector.
Collecting evidence of problems faced by people across the UK
- Analysing that evidence and proposing solutions
- Involving policy and decision makers, regulators and service providers
- Lobbying MP's and local Councilors
- Contributing to public debate
- Informing legislation
A bit of good news!
Extra help available for NHS costs if your benefits have gone down
Oxfordshire Support Fund
From 1 April 2013 Oxfordshire County Council provide care and crisis awards through a Support Fund to help vulnerable people meet their basic needs, particularly in an emergency.
Scams Awareness Month
May is Scams Awareness month - don't ignore scam mail, report it. Or place it in a SCAMNESTY BOX in a library or CAB near you.
Payday lenders not observing their own charter
Citizens Advice have published results of the first 1200 answers to a payday lender survey. All lenders are failing to comply with their customer charter in one way or another
Hard-up families cannot repay loans
HARD-UP families are being condemned to a life of debt after taking out loans they can never hope to repay, says The Sun. Two thirds of people who took out a payday loan said no basic checks on their finances were carried out.
Rogues enjoying a double-dupe recession
Scammers are enjoying the recession because they are preying on the vulnerable. Don't be duped. Watch out for Scams. Report them.
Guardian Money impressed by consumer hotline
Miles Brignall in the Guardian tested our Consumer Service helpline number and was "generally impressed".
Consumer Partnership Forum
Oxfordshire's Consumer Partnership held its quarterly Forum on Wednesday 15th May at Oxfordshire Trading Standards
Fuel poverty gap widens
Households that spend more than 10% of their income on fuel - although there are now fewer of them - will need £448 more a year to heat their homes properly, according to a government report.