Get advice
For free, confidential, unbiased and independent advice and information, get in touch. You can get help in a number of ways:
Citizens Advice Oxfordshire serves the residents of Oxford city, South Oxfordshire, Vale of White Horse and West Oxfordshire. Cherwell residents can get advice from Citizens Advice West Northants and Cherwell.
If you don't speak English well a telephone translator service is available either in a face-to-face meeting or on the phone.
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If you are hard of hearing, a hearing loop is available. Just ask for these services when a meeting or call back is arranged for you. Alternatively, you can get help using the Free Textphone 0800 144 8884.
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The Video Relay Service has now been extended by the Department for Work and Pensions (DWP) for hard of hearing customers claiming Universal Credit using a video link accessed through your own computer, smartphone or tablet. The interpreter will then speak to a DWP agent relaying the conversation by phone.