For free, confidential, unbiased and independent advice and information, get in touch.
You can get help in a number of ways.
If you don't speak English well a telephone translator service is available either in a face-to-face meeting or on the phone.
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If you are hard of hearing, a hearing loop is available. Just ask for these services when a meeting or call back is arranged for you. Alternatively, you can get help using the Free Textphone 0800 144 8884.
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The Video Relay Service has now been extended by the Department for Work and Pensions (DWP) for hard of hearing customers claiming Universal Credit using a video link accessed through your own computer, smartphone or tablet. The interpreter will then speak to a DWP agent relaying the conversation by phone.