Each year, Citizens Advice helps give millions of people the knowledge and confidence to find a way forward. We do this by providing advice, education and support, and influencing policies and practices that affect the people we help.

In 2025/26 we:

• Helped over 18,000 people with one-to-one advice across Oxfordshire

• Had over 11,000 visits to our website

• Helped write off more than £1.4million of debt  and identified over £9.7million in additional annual income

• And 89% of people using our local services found a way forward

Our latest impact report highlights the impact we have on people’s lives and the difference we make to local communities.

Read our full 2025/26 impact report.

We couldn’t achieve all we do without our incredible, dedicated volunteers and our amazing partners. 

We want to give a huge shout-out to our incredible Oxford Half Marathon team who crossed the finish line on Sunday, 11th October.

After months of gruelling summer training, waking up at dawn to brave the heat, their incredible efforts culminated in a fantastic achievement. The team has raised £14,000 and counting.

These funds will go directly toward keeping our vital advice services free and accessible to local people facing difficult challenges. Thank you to our runners and to everyone who sponsored them, your support makes an immediate difference.

We are happy to announce that we have filled all 15 of our charity places for this year's Oxford Half Marathon. With race day coming up on Sunday, 11th October, the runners have been putting in the training miles through multiple heatwaves in order to support our vital services. Show them some love by checking out all of our runners' donation pages at: https://donate.giveasyoulive.com/charity/ca-oxfordshire.

Enjoy a summer evening with The Three Musketeers

On Saturday, 1st August, join us at Basset Manor near Henley for an open-air performance hosted by Baroness Sheehan. Performed outdoors by Illyria Theatre promising a great night of entertainment under the open sky.

Bring your picnic, a blanket or fold-up chair, and settle in for a delightful night. Refreshments will be available, with all proceeds going to Citizens Advice Oxfordshire.

Wheelchair access is available via a gravel path.

Grab your ticket here: https://www.ticketsource.com/illyria/the-three-musketeers-at-basset-manor/e-bgypjl

Don’t miss out on this wonderful evening.

On July 7th, our team will be taking part in the Oxford Legal Walk - a 10k walk around the beautiful city!

We offer free, confidential, and impartial advice to help people move forward. This walk raises money for us and other advice centres in Oxford, enabling us to continue supporting those who need it most.

Your support truly makes a difference! Please consider sponsoring us at the London Legal Support Trust and help us make a real impact. Any donation, big or small, will go a long way.

The idea of changing bank or building society can be daunting. It’s understandable to feel worried about how switching will affect your payments - both incoming and outgoing.

Citizens Advice has teamed up with the Current Account Switch Service to make people more aware of how they can help make the process simple and stress-free. By using the service, any regular payments made to or requested from your old account will be automatically redirected to your new account. They’ll also contact the sender and give them your new account details. That means there’s no need to worry about missing payments.

Find out more about the Current Account Switch Service.

The Oxford Half Marathon course takes runners through the streets of historic Oxford. The route begins and ends in the city centre, passing through the stunning sites of the Sheldonian Theatre, Radcliffe Camera as well as the wide, tree-lined streets of Summertown & Cutteslowe​.

Join #TeamCAOx and run for a cause that really matters. A £20 registration fee secures your charity place, and by fundraising at least £350 you’ll be helping us provide essential support to people during their most challenging times.

Oxford University has awarded CAOX this accolade for the excellent internship experience we provided for Oxford students through the Oxford University Summer Internship Programme.

We would like to thank our Oxford University intern Kayla McKinnie for all her work on researching and writing our Impact Report (pdf) over the summer.

Gold Standard Internship Hosts are judged on their commitment to the Internship Office programmes; the overall quality of feedback from interns; the consistency of internship provision; and the responsiveness to communication from students and the Internship Office, and to constructive feedback 

Kate works for CAOX at the Witney office and is a keen runner. She will be taking on the 100km Thames Path Challenge from Putney to Henley on Saturday 13th September. Kate said "I thought that it would be a good way to highlight that Citizens Advice is a charity and to use the opportunity to raise some money to support the work that we do in the local community." Please support Kate by making a donation so that CAOX can continue to provide information and support to the wider Oxfordshire community.

Kate's fundraising page for donations is here:

https://donate.giveasyoulive.com/campaign/fundraising-with-kate-thames-path-ultra-challenge

We’re thrilled to share that the recent open-air performance of HMS Pinafore at Basset Manor raised nearly £10,000 in support of Citizens Advice Oxfordshire.

A heartfelt thank you to Baroness Sheehan and her family for so generously hosting the event, and to Illyria Theatre for bringing Gilbert and Sullivan’s classic comic opera to life in such a spectacular setting.

We’re incredibly grateful to everyone who came along, enjoyed the show, and contributed, your support made this success possible.

Another big thank you to our amazing volunteers, whose support behind the scenes helped everything run smoothly on the day.

These funds will go directly toward helping people across Oxfordshire access free, confidential advice when they need it most. If you’d like to see more about the event, check out the Henley Standard article:

https://www.henleystandard.co.uk/news/stoke-row/498024/bassett-manor-fundraiser-2807.html

Citizens Advice Oxfordshire supports over 20,000 people across the county. If you’d like to support our work with a financial donation, please click the link below:

https://caox.org.uk/donate