Paid roles with Citizens Advice

Thanks for your interest in working for Citizens Advice Oxfordshire. If you are interested in one of the roles on our jobs page, read on for more information about our organisation.

On this page you’ll find:

3 things you should know about us

1. We’re local and we’re national. We have 6 national offices and offer direct support to people in around 230 independent local Citizens Advice services across England and Wales.
2. We’re here for everyone. Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the problem, we won’t turn people away.
3. We’re listened to – and we make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

Overview of Citizens Advice

The Citizens Advice service is made up of Citizens Advice – the national charity – and a network of around 280 local Citizens Advice members.

This network of independent charities delivers services from over 600 local Citizens Advice outlets, and over 1,800 community centres, GPs’ surgeries and prisons

They do this with:

6,500 local staff
and over 23,000 trained volunteers

Our reach means 99% of people in England and Wales can access a local Citizens Advice within a 30 minute drive of where they live.

How Citizens Advice Oxfordshire works

We provide a range of advice, guidance and support services to the people of Oxfordshire and beyond. We give advice on many issues, including; debt, benefits, employment, housing, consumer rights and relationship problems. We believe no one should have to face these problems without good quality independent advice.

Our values

We’re inventive. We’re not afraid of trying new things and learn by getting things wrong. We question every idea to make it better and we change when things aren’t working.

We’re generous. We work together, sharing knowledge and experience to solve problems. We tell it like it is and respect everyone.

We’re responsible. We do what we say we’ll do and keep our promises. We remember that we work for a charity and use our resources effectively.

Other staff benefits

Workplace Pension

5% employer contribution, minimum 3% staff contribution

Generous Holiday allowance

31 days plus bank holidays (pro rata for part time roles)
Ongoing training and development opportunities:
Your line manager and our Training Team will work with you to develop an individual training plan and offer opportunities to develop new skills relevant to your role.

Regular personal supervision and annual appraisal

Employee Assistance Programme

Telephone counselling support
Personal legal and financial information
Health advice across a range of medical and wellbeing issues
Access to an online portal for further advice and support
Speak in confidence to a third party with anonymity assured
Available 24/7, 365 days a year

An opportunity to work with a fantastic team of dedicated volunteers and staff. We look forward to meeting you